Privacy Policy

Effective Date: 27 September 2025

We value the trust you place in us. We seek the highest standards for secure transactions and the confidentiality of consumer information. To understand more about our information gathering and sharing policies, please read the statement below.

Acceptance of Privacy Policy

Important Notes: You accept this Privacy Policy’s terms and conditions by accessing this website. Please avoid using or browsing our website if you disagree. You expressly agree to the use and disclosure of your personal information by us in the ways described in this Privacy Policy just by using the Website. The Terms of Use contain this Privacy Policy and are subject to them. Our privacy policies are subject to change at any time. Please periodically review this policy to make sure you are aware of the updates.

Information We Collect

When you use our website, we occasionally request and save personal information from you, which we then collect and store. Our main objective is to give you a secure, effective, effortless, and unique experience. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

Automatic Data Collection

We may automatically track certain information about you based upon your behaviour on our Website. This information is compiled and analysed on an aggregated basis. It may include the URL you came from, which URL you go to next, your computer browser information, and your IP address. We also get information about your purchasing habits if you decide to make a purchase through the website.

Transactional Information

If you transact with us, we may collect additional information from you, such as your billing address, credit card number, expiration date, and/or other payment instrument information, such as tracking data from cheques or money orders.

User Communications

We will collect the information you give us if you choose to offer feedback or post messages in our message boards, chat rooms, or other message areas. As allowed by law, we keep your information as long as it’s required to resolve disputes, offer customer assistance, and troubleshoot issues. If you send us personal correspondence (emails, letters), or if other users or third parties send us correspondence regarding your actions, we may collect such information into a file specific to you.

Account Information

When you create a free account with us, we ask for personally identifiable information such as your email address, name, phone number, and payment details. Some actions (like placing an order) require registration, even though you can view some areas of our website without registering. Your contact information is used by us to send you offers personalized to your interests and past purchases.

Cookies

On some Website pages, we use data collecting tools like “cookies” to track visitor behaviour, track the success of our promotions, and advance trust and safety. Cookies help us provide certain features and services. You may also encounter cookies placed by third parties. We do not control the use of cookies by third parties.

How We Use Your Information

We use your personal information to provide the services you request, resolve disputes, troubleshoot problems, promote a safe service, collect payments, measure consumer interest, inform you about products and services, customize your experience, detect and protect against fraud or criminal activity, enforce our terms, and improve our services.

Sharing of Personal Information

We may share personal data with our affiliates and other corporate entities. Unless you specifically opt out, these organisations and their affiliates may market to you as a result of such sharing. We may disclose information if required by law or to protect our rights and the safety of users. In case of a merger, acquisition, or restructuring, personal information may be transferred, but the new entity will be required to follow this Privacy Policy.

Third-Party Links

Our website may contain links to other sites that may collect your data. The content and privacy practices of such websites are not controlled by www.urbanmotorrad.com.

Security

We have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. We provide the usage of a secure server whenever you modify or access your account information. Once we have your data, we follow strong security procedures to keep it safe.

Promotional Communication

After creating an account, users can choose whether or not they want to receive promotional or marketing-related emails. We may use third-party advertising companies to serve ads, which may use information about your visits to websites to provide relevant advertisements.

Consent

By using this website and/or providing your information, you consent to the collection and use of your data in accordance with this Privacy Policy, including its sharing as described here. If changes are made to this policy, they will be posted on this page.

Data Deletion

You may request the deletion of your data by sending an email to support@urbanmotorrad.com with the subject line – ‘Data Delete Request’ from your registered email ID. All information will be deleted from our systems. Optionally, you may let us know why you want to delete your data, to help us improve our security and services.